Remote Tech Support — Talk to a Technician in Minutes
Software problems, slow computers, viruses and configuration issues fixed remotely while you watch. Start with a one-time cleanup, or cover every device with a monthly plan.
Money-Back Guarantee
If the virus isn't removed, you don't pay
Certified Technicians
Background-checked, NYC-based techs
Free Diagnostic & Firm Quote
No charge until you approve the price
30-Day Parts Warranty
On every hardware repair
One-Time Remote Fixes
Fixed prices, no drop-off, no travel. You pay once for the job — a subscription is optional, never required.
Remote Virus & Malware Removal
$99
One-time remote cleanup — we remove viruses, malware and ransomware, then optimize your system for speed.
- Free diagnostic included
- Malware, spyware & ransomware removal
- Browser, startup & performance optimization
- Money-back guarantee if the virus isn't removed
- Completed remotely — no drop-off needed
Remote Technical Support Session
$99
One-on-one expert remote session for software issues, configuration and troubleshooting.
- Immediate assistance
- Software troubleshooting
- Configuration help
- Available Mon–Sat, 9 AM – 8 PM ET
Device Care subscribers don't pay per session — support is included.
What We Fix Remotely
Most software problems never need a drop-off. If your issue turns out to be hardware, we'll tell you — and quote the repair before you commit.
Viruses, malware & ransomware
Full removal, plus browser and startup cleanup
Slow, crashing or freezing computers
Performance tuning, driver and update repairs
Email, printing & connectivity issues
Account setup, Wi-Fi, printers and peripherals
Software setup & configuration
New programs, backups and system migrations
Not sure what's wrong? Run a free checkup.
Our automated diagnostic reports on hardware, software, security and network health — free, in about 30 seconds.
Start a Secure Remote Session
If a technician has asked you to connect, start your session here. You'll be guided through setting up a secure, one-time remote connection with Google Remote Desktop so our technician can assist you directly.